|
|
 How long has
Quantum Collections been in business?
Quantum Collections was incorporated in
1976 and has continuously assisted both the consumer and commercial
communities in the collection of receivables for over 25 years. In 1992
Quantum Collection's growth accelerated when it purchased a an IBM RS/6000,
Model 370 computer, making it one of the first totally paper-less agencies.
Quantum, because of this growth, now operates in three Western states and has
some 50 employees. Our reputation is the highest in the industry and we have
served our clients well.
From where will my accounts be worked? Will I be able to
talk to someone locally?
All accounts are worked in Southern
Nevada
(702) 633-8080 fax (702) 657-1888
Does your agency retain counsel to handle lawsuits or other legal
matters relating to collections?
Yes, we retain various legal staff relating to
their specific areas of expertise.
What is the collector to account ratio?
There are a maximum of 1200 accounts
per unit except for the dialer who may have up to 3000 accounts.
What does your agency consider a “small balance” and
how are those accounts worked?
A small balance is $100.00 or
less. Small balance accounts are assigned to a small balance unit where
phone calls or notice activity can take place.
Does your agency have the ability to accept accounts via
electronic means?
Our company can accept new business, payments,
credit and adjustment via electronic download from client via our secure web
site or FTP. For further information please contact your sales
representative.
What is the
typical flow of an account assigned to your agency?
Data processing downloads the accounts onto
the system and runs a match report, balance tapes and acknowledgment. All
input is reviewed and cross checked for accuracy. The collection floor
receives accounts immediately after input check has been completed and
collectors begin making calls everyday, morning and evening until contact is
made. Payment clerks handle all accounts that are setup as monthly payers.
Skip tracing activities take place when a skip is identified by the
collector. The account is then automatically transferred to a skip trace
division for processing. After locating the skip, the account is transferred
back to the collector for continued collection effort.
What are the circumstances in which letters, statements, etc. are
sent to debtors?
Letters are automatically computer generated
and mailed. If the collector handling the account has made satisfactory
payment arrangements with the debtor, the letters are stopped and a payment
reminder is mailed to the debtor. The letter series may be restarted at any
time by the collector handling the account. Samples of these letters will be
provided on request.
What are your Agency's professional affiliations?
The company is a member of American Collectors
Association, Chamber of Commerce, International Credit Society and Healthcare
Financial Management Association.
What kind of quality controls are in place to ensure that your
personnel comply with the Fair Debt Collection Practices Act and other
applicable consumer and collection laws?
We provide a complete orientation including a
study of the Fair Debt Collection Practices Act, collection tapes, computer
manual, policy and procedure manual and follow-up testing. The collector then
works with a supervisor for a week and then the collector's work is monitored
on an ongoing basis. Continual training is provided through school seminars
and association seminars.
How are your collectors paid?
Collectors are paid bimonthly commission
only. Bonuses and monthly
contests are used as incentives.
What percentage of your collectors are bilingual?
Eight (8%) per cent of our representatives are
bilingual.
What is the average level of education of your collection staff
and average years of collection experience?
Education — High school through college
Collection experience — management level
10 years
Collection floor — 1.3 years
What criteria is used to determine which accounts have a Credit
Bureau Report pulled?
Any skip account with a balance of
$300.00 or more.
Which Credit Bureaus is your agency a member of?
Quantum Collections reports active accounts to
Experian (formerlyTRW), Transunion, Equifax, and Innovis on a monthly basis.
This file includes declining balance reporting.
Why should you contract us to collect your delinquent accounts?
We feel our firm should be selected because: our physical growth over the
last 20 years has given us the manpower and the facilities to be successful
at any projects we undertake. As you know, people are the most important
ingredient for success and we have the trained people and the space to double
our present facility. We handle more major clients than any other
independent agency in the Western region of the country and have been serving
this area for over 25 years. We know the business and can produce the
dollars.
|
